Joshua M.
Alexander

Lead the customer-facing solutions function that turns conversational AI capabilities into launchable, dependable business systems for SMB and enterprise organizations.

• Lead a 12-person multidisciplinary Solutions Team supporting more than 280 voice AI clients across discovery, architecture, implementation planning, escalation and ongoing success.
• Own the bridge between sales, engineering and customer operations, translating business requirements into practical scopes, phased pilots and production-ready workflows.
• Guide inbound and outbound voice AI programs involving API integrations, webhooks, CRM and scheduling systems, SIP telephony, warm transfers, structured data capture and human escalation.
• Advise on complex environments involving healthcare, financial services, high-volume call operations, HIPAA, GDPR, enterprise concurrency and multi-system workflows.
• Progressed from Solutions Manager to Solutions Director, expanding responsibilities across team leadership, commercial strategy, technical validation and customer escalation.

Founded a conversational AI company focused on practical voice systems that improve lead response, customer service, appointment handling and call-center operations.

• Design voice AI programs around measurable business outcomes rather than technology demonstrations, with clear jobs, escalation paths and operational ownership.
• Combine conversational agents with CRM automation, telephony, scheduling, data capture and post-call workflows to create complete customer-response systems.
• Develop reusable operating models for discovery, solution gating, pilot definition, implementation scope, support and continuous improvement.
• Lead strategy, solution design, client engagement, partnerships and the translation of emerging AI capabilities into reliable business services.

Built and lead a marketing automation and systems consultancy helping organizations connect customer acquisition, CRM operations, follow-up and revenue workflows.

• Architect CRM, lifecycle marketing, lead-routing, sales automation and integration systems designed to reduce response time and improve operational visibility.
• Helped create thousands of campaigns and contributed to client programs associated with more than $300 million in generated revenue.
• Served as a Keap Certified Partner from 2017 through 2024, bringing deep Infusionsoft and Keap experience to complex campaign and integration work.
• Evolved the company’s current focus toward GHL, voice AI, custom integrations and practical automation while retaining decades of direct-response experience.
• Lead business strategy, client discovery, solution architecture, vendor relationships, team direction and delivery standards.

Created an international search and digital marketing practice that expanded from specialized SEO consulting into a broader full-service operation.

• Developed SEO, backlink, content and lead-generation strategies for clients across a wide range of industries.
• Built a reputation for translating search visibility into practical customer acquisition rather than treating rankings as an isolated metric.
• Grew the practice, broadened its service model and ultimately consolidated the operation into JGRobo Marketing.

Helped build and operate a national internet lead-generation engine serving real estate professionals and home buyers across the United States.

• Contributed to a system that generated and processed more than two million exclusive home-buyer leads.
• Worked with hundreds of real estate professionals on online marketing, lead flow, conversion and follow-up strategy.
• Directed national marketing efforts during a formative period for online real estate customer acquisition.
• Applied early-web experimentation, search strategy and performance marketing to a scalable national business model.